At Marine Equipment Store, we are committed to providing high-quality marine products and reliable service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, uninstalled, and in its original condition

• The item must be returned in original packaging with all accessories

• Return requests must be made within 7 days of delivery

• Proof of purchase (invoice or order number) is required

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Electrical or electronic equipment once installed or used

• Special-order or customized products

• Clearance or sale items

• Items damaged due to misuse, improper installation, or negligence

• Consumable items (lubricants, chemicals, batteries, etc.)

3. Damaged or Incorrect Items

If you receive an item that is:

• Damaged during shipping

• Defective on arrival

• Incorrect or different from what you ordered

Please contact us within 48 hours of delivery with:

• Order number

• Photos or videos clearly showing the issue

We will arrange a replacement or refund after verification.

4. Return Process

To initiate a return:

1. Contact our customer support at info@marineequipmentstore.com

2. Provide your order details and reason for return

3. Once approved, return instructions will be shared

⚠️ Items returned without prior approval will not be accepted.

5. Refunds

• Approved refunds will be processed within 7–14 business days

• Refunds will be issued to the original payment method

• Shipping charges are non-refundable unless the return is due to our error

6. Return Shipping Costs

• Customers are responsible for return shipping costs

• Shipping costs are non-refundable

• We recommend using a trackable shipping service

7. Exchanges

Exchanges are subject to:

• Product availability

• Condition of returned item

• Approval by our support team

8. Warranty Claims

Some products may be covered by manufacturer warranty.
Warranty claims must follow the manufacturer’s terms and conditions.

9. Order Cancellation

• Orders can be cancelled before dispatch only

• Once shipped, cancellation is not possible

• Cancellation requests must be sent to info@marineequipmentstore.com